НОВОСТИ ИНДУСТРИИ

02.10.2012

American Express оштрафуют за обман клиентов


Незаконное взимание штрафов привлекло внимание американского регулятора. «Компания нарушила законы о защите прав потребителей на всех этапах — от момента приобретения потребителем карты до момента обращения (в банк) по поводу просроченной задолженности», — говорится в заявлении главы агентства США по защите прав потребителей финансовых услуг Ричарда Кордрэя.

В нарушении законов American Express обвинили, помимо агентства, Федеральная резервная система и регуляторы штата Юта.

Согласно представленным регуляторами документам, American Express нарушала законы, запрещающие обман потребителя и использование ложных заявлений для принуждения клиентов к погашению задолженностей по кредитам. В частности, сотрудники компании преднамеренно лгали клиентам о том, что остаток задолженности по кредиту будет проще, если те частично погасят свой долг. Нарушения, согласно данным регуляторов, отмечались с 2003 по весну 2012 года.

«American Express выплатит более 85 миллионов долларов более чем 250 тысячам клиентов, а также заплатит 27,5 миллионов долларов в виде штрафов», — говорится в документах, передает РИА Новости.

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